Update on Remaining Shipping
about 4 years ago
– Wed, Mar 18, 2020 at 03:40:38 AM
Hey folks,
Thanks for your continued patience.
Two primary details in this update
First, as Paladin and other Nocturnal Media projects have delivered and wound down, my hours at Nocturnal have similarly decreased. The team always knew this would happen, but some of these shipping issues have outstripped our projected plan. I'm working "overtime" on Nocturnal Media outstanding and frustrating issues (such as what's occurred here) around my necessary day job (so my family can eat!). This, coupled with family medical emergencies over the last month, have taken more of my time away from resolving these issues than I would have liked.
You have my sincerest apologies.
As covid-19 has aggressively increased across the world, shipping has become a struggle. Orders are placed, but shippers and fulfillment houses are overwhelmed right now (as increase in online ordering and supplies go up week over week).
We're working to get clear information, but unfortunately it comes on a case by case and day by day basis. As we continue to get more information, we'll reach out to individual backers. Unfortunately, the handful of straggling cases (around 40) are not getting nearly as resolved as we'd like.
Now the side benefit of all of the above: My day job has (as of today) sent me to working from home. This will dramatically free up time, so I expect to be chewing through all of these outstanding issues as quickly as possible. My goal is to put all outstanding issues into a resolved state as fast as I can, so it's all resolved.
I'm sorry this update doesn't have better news for those of you waiting. I had been hoping (and unjustly delaying because of that hope) this update would contain better information and news.
Those of you waiting on emails, expect a deluge of emails to arrive this week. I've put all non-essential work on hold so I can get this done and handled for you all.
Thank you and please be safe out there.